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Up to 50% off retail & a further 5% off already discounted items . T&C Apply.


Product: Alix Back-to-Wall Suite - Grey Seat
Product Features:

  • Can be installed to comply with Ambulant AS1428.1
  • Rimless hygienic flushing
  • Extended height pan: 450mm
  • Short projection from the wall for tight spaces
  • Large, easy-push chrome flush buttons
  • Concealed pan for easy cleaning
  • Grey UF quick release, soft close seat
  • High quality, R&T flush mechanism
  • Top or bottom inlets:
    – Left top inlet
    – Left OR right bottom inlet

Available as P-Trap or S-Trap:

  • P-Trap
  • S-Trap 90-160
  • S-Trap 160-230

Installation Manual Here

WELS and Watermark

  • WELS 4 Star rated, 4.5L/3L (3.3L average flush)
  • WELS Registration: L06202


Warranty on toilet suites for domestic use: 

  • Ceramic replacement parts or products: 5 years
  • R&T Concealed cisterns tanks replacement parts or products: 5 years 
  • R&T Concealed cisterns (Inlet & Outlet valves): 3 years replacement / 1 year labour 
  • Seat Hinges replacement parts or products: 1 year 
  • Link and flush pipes replacement parts or products: 1 year 
  • Button Assembly replacement parts or products: 1 year 

Warranty on toilet suites for commercial use: 

  • Ceramic replacement parts or products: 3 years
  • R&T Concealed cisterns tanks replacement parts or products: 5 years 
  • R&T Concealed cisterns (Inlet & Outlet valves): 1 years replacement / 1 year labour 
  • Seat Hinges replacement parts or products: 1 year 
  • Link and flush pipes replacement parts or products: 1 year 
  • Button Assembly replacement parts or products: 1 year 

Warranty conditions: 

  • The installation has been carried out by a licensed plumber in accordance with the plumbing code of Australia 
  • All maintenance and adjustments to the product after the installation have been carried out by a licensed plumber 
  • No additives have been introduced into the cistern tank 
  • Only mild household detergents and soft (non-abrasive) cloth has been used to clean the product
  • All goods of substandard quality manufacture (excluding imperfections permitted within AS1976 - Vitreous China used in Sanitary Applications) will be credited and replaced by Fienza when advised within the warranty period, subject to prior inspection and agreement 
  • Proof of purchase is required for warranty claims

Warranty limitations 

To the extent permitted under the Trade Practices Act and other relevant legislations, Fienza's liability is limited to: 

  • The cost of replacing the goods 
  • The cost of obtaining equivalent goods 
  • The cost of having the goods repaired 
  • Fienza is not responsible for any lack of operation or performance of goods (or any loss or damage) where goods are used or adapted for with other goods not supplied by Fienza 
  • It is the responsibility of the customer and the installer before installation to ensure all correct and free of obvious visible faults 
  • Fienza is not responsible for the labour and rectification cost incurred in the above circumstances

All products manufactured by Fienza are of the uppermost standard and are in accordance with Australian Consumer Law. Fienza offers a warranty period on products from the date of purchase and that the products are free from defects in materials and workmanship, subject to the terms and conditions detailed on their website.

For further enquiries regarding the after-sale and service, you can contact Fienza directly on 07 3490 6700 for assistance. 

Returns & Refunds

Wellsons understands errors occur at times and we aim to make the return or exchange process simple. Goods in original condition free of defect or damage will be accepted for return within 30 days from date of purchase, returned in original packaging and in resalable condition. Wellsons will refund, repair, replace or exchange products in accordance with our Warranty, Returns & Refund Conditions. Excludes items that are defective or may have a manufacturers fault and covered under the manufacturer's warranty conditions. 

In the event we make an error Wellsons will despatch correct product(s) free of charge ASAP and coordinate with you collection and return of incorrect goods to our distribution warehouse. Return freight cost will be paid by Wellsons. Where applicable a refund, replacement or exchange will be promptly processed upon goods being received to our distribution warehouse.

In the event purchaser has made an order error, Wellsons will refund, replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. A 20% restocking fee will be incurred on the product. Return shipping and Re delivery freight costs will be incurred and organised by purchaser. It is the purchasers responsibility to ensure that goods are returned safely to us. We take no responsibility for products lost in transit by senders transport provider. Once goods have been received at our distribution warehouse and inspected, refunds will be processed promptly via same payment method selected for original purchase.

Products installed by unlicensed persons or non defective products that have been installed will not be accepted for return. Toilet seats, seat hinges and toilet seat buffer kits will not be accepted for return if not in original packaging for Health & Safety reasons, or if products have been in part or fully installed. Gas & Electrical appliances will not be accepted for return where goods have been removed from original packaging or have been in part or fully installed. Excludes products that may be defective or covered under manufactures warranty conditions. 

A 30 day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Wellsons. Wellsons at its discretion may apply handling fees where products require re packaging. Products where free shipping was provided, Wellsons at its discretion may deduct initial freight costs incurred from refund amount


Returns Address: 

Unit 1, 2-10 Claremont Ave

Greenacre NSW 2190 

If a product is marked as

  • In Stock: we should be able to despatch it within 24 hours
  • Low Stock: items will be despatched within 24 hours, however in some circumstances - it may take 2-5 days to be despatched from our fulfilment centre
  • Special Order: generally arrive within 2-5 days into our Sydney warehouse and we will despatch it once it is received. However for custom made products generally take 3-5 weeks to arrive into our warehouse and you will be advised of ETA on these items.
  • Out Of Stock: The stock is sold out, for details regarding when it will be restocked please contact us


Due to the impacts of COVID-19, we are experiencing delays when receiving and despatching stock. Please be patient as we are working hard to get your order out to you as quick as we can. 

Your Payment Information Is Processed Securely. We Do Not Store Credit Card Details Nor Have Access To Your Credit Card Information.

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