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Australian Owned & Operated With A Best Price Guarantee

Fast & Reliable Australia Wide Delivery

Premium Customer Service Chat To Our Renovation Experts

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Delivery Information

Getting your order home

Whether it's a single tap or a full bathroom fit-out, we'll get it to you anywhere in Australia. Here's what to expect, from checkout to your front door.

Free delivery in my state When will it arrive?

At a glance

  • Free delivery on small items over $150*
  • Every delivery insured while in transit
  • 24 hours to report any delivery damage
  • 60-day returns, lodged online
01

Free delivery in your state

In a regional area? Please contact our team or call 1300 265 812 for a delivery quote.

NSW
Sydney metro
Free over $1,500*
Or pick up from our Greenacre warehouse.
VIC
Melbourne metro
Free over $1,500*
QLD
Brisbane metro
Free over $1,500*
ACT
Canberra metro
Free over $2,000*
SA
Adelaide metro
Free over $2,000*
WA
All areas
Priced at checkout
Use the delivery calculator.
TAS
All areas
Priced at checkout
Use the delivery calculator.
NT
All areas
Quote on request
For large or fragile items, ask our team.

*Baths (including stone baths), tiles, vanities, shaving cabinets, tallboys and large mirrors always carry a delivery fee, whatever your order value, as they need specialised handling. Free delivery applies when your whole order goes out in one delivery.

02

When will it arrive?

Timing depends on how the product is shipped. Business days exclude weekends and public holidays.

Direct Ship

In stock at our warehouse
You order
next business day
Dispatched
2–4 business days
Delivered

Standard Ship

Most products
You order
5–10 business days to most metro areas
Delivered

In a hurry? Express may be available. Call 1300 265 812 or use live chat.

Custom Ship

Made to order in Australia
You order
made for you
Dispatched
+ delivery time
Delivered
ADP 2–3 weeks Marquis 4–5 weeks Timberline BP 3–4 weeks Rifco 4 weeks

Applies to made-to-order vanities, shaving cabinets and tallboys.

Ordering a mix? Everything travels together and arrives on the longest timeframe. If you'd like your Direct or Standard Ship items sooner, call us and we can send them separately (additional fees apply). Dispatch can also take a little longer during big sales and peak periods.
03

Getting ready for delivery day

Every order is delivered to your door. A little prep makes it smooth.

  1. Check your access

    Drivers bring heavy items to the front entrance of single-level homes with flat driveways, and carry the gear to unload them safely.

  2. Line up a helping hand

    Apartment, stairs, multi-level home or tight access? Please have tradespeople or builders on site to move heavy items once they're delivered.

  3. Be ready to receive it

    If the driver can't complete the delivery when they arrive, a redelivery fee applies. With authority to leave, the goods become your responsibility once the courier confirms delivery.

  4. Inspect it within 24 hours

    Check everything as soon as it arrives. Spot damage? Take photos and report it through our Returns Portal within 24 hours, and don't install it.

How your order travels

Small items & tapware

Tapware, showers and bathroom accessories ship from our Sydney warehouse.

Large, bulky or fragile items

Handled by our specialist freight team, all the way to your front entrance.

One order, one delivery

Standard delivery covers one drop per order. Need it split into multiple drops? We can arrange that for an extra fee.

04

Good to know

Common questions and the delivery terms behind them.

Your questions

How much will delivery cost?

Pop your address into the delivery calculator on the product, cart or checkout page for an exact price. Free metro thresholds are listed above.

Can I collect my order instead?

Yes. Pick up is available from our warehouse at Unit 1, 2–10 Claremont Ave, Greenacre NSW 2190.

Can I get some items sooner?

Yes. Call 1300 265 812 and we can send Direct or Standard Ship items ahead as a separate delivery (additional fees apply). Express may also be available for Standard Ship items.

Where's my order? I need an ETA.

Contact our team on 1300 265 812 or sales@wellsons.com.au and we'll give you an update.

Something arrived damaged or wrong. What now?

Take photos before moving anything, don't install it, and report it through our Returns Portal within 24 hours of delivery.

I live somewhere remote. Can you still deliver?

Some remote areas can't be reached by couriers. In that case, we can send your order to your nearest post office or transport depot for collection.

Delivery terms

Free delivery conditions

Free delivery applies only when your whole order is dispatched in a single delivery. For separate deliveries, contact us for a quote.

Baths and spas are excluded from free shipping due to their size and weight. Additional delivery and insurance charges apply.

Mixed orders

Orders combining Direct, Standard and Custom Ship items are sent together, so allow for the longest lead time. Separate deliveries can be arranged by phone. Additional fees apply.

Stock levels

If any item in your order isn't in stock, we'll hold your order and send everything together once all items are available.

If an item is out of stock, we'll contact you promptly with an estimated dispatch date or to arrange a delivery time that suits you.

Courier delays

We aim to give accurate timeframes, but once an order is dispatched we can't control courier delays. If something goes wrong, contact us and we'll do our best to help.

Authority to leave

If you request authority to leave (ATL), responsibility for the goods passes to you once the courier confirms delivery. We accept no liability for loss, theft or damage after this point.

Transit damage

All deliveries are insured in transit. Damage must be reported within 24 hours of delivery. Claims made after this time will not be accepted.

Need a hand with your delivery?

Quotes, ETAs or special requests, our team can help.

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