CONTACT OUR FRIENDLY STAFF FOR ENQUIRIES VIA PHONE 1300 265 812 OR LIVE CHAT
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Delivery Information

Wellsons offers a wide range of delivery options that cater to your needs

Free Delivery on small items over $100

30 days return or exchange policy

Damaged goods to be reported within 24 hours

All Deliveries are insured

Delivery delays

The impact of Covid-19 has caused international shipping delays and created limitation on the supply of products and materials. Concurrently, the increase activity in the renovation sector in the past year has meant there is higher demand for products and quick delivery.

As always, we will continue to deliver our goods Australia-wide but please be mindful there delays can occur as our couriers are experiencing demand higher than normal.

Your patience and understanding is greatly appreciated during these unprecedented times. Rest assured our team is working hard to identify any potential shipping issues that may arise and is continiously striving to keep you updated if any delays were to occur with your order. If you have any queries, feel free to contact us on 1300 265 812 or talk to our friendly staff on our live chat.


Deliveries made to your door

For door deliveries on our heavy duty products to single story houses, our couriers have the required equipment to unload your items securely and safely.

Deliveries to the door for apartments or sites that are not as accessile, the driver will require assistance to move the products. When notified of the delivery date, please ensure you plan ahead and have someone on site to provide assistance to the driver.

Delivery Types

Direct ship products will be dispatched within 24 hours from receiving the order. These items will be packed and ready to ship on the same day. The items are dispatched from our warehouse and will take 1-3 business days to arrive, depending on the shipping address.

Note: if your order consist of direct ship and standard ship and / or custom ship items, the order will be shipped based on the longest shipping period. Upon request, we can organise a partial order fulfillment for instant ship items to be dispatched first if required.

You can contact our team to assist you with any of your direct ship enquiries or request.

Standard ship can range from 3-7 business days for delivery to most metro locations. Contact us on 1300 265 812 or chat with us on our live chat if you require any item you need Express shipping for and we can help organise this.

 

Made to orders such as vanities and some tapware are custom ship. All products are custom-made in Australia. The lead time for our Australian vanity manunfactures are as follows:

Architectural Design Products (ADP): 2-3 weeks for dispatch

Marquis: 5-6 weeks for dispatch

Timberline BP: 3-4 weeks for dispatch

 

Delivery Information

Orders over $500.00* are free delivery in Sydney Metro, Central Coast and Wollongong

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in New South Wales

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Pick up is available at Wellsons warehouse, Unit 1, 2-10 Claremont Ave Greenacre NSW 2190

Orders over $500.00* are free delivery in Melbourne Metro

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in Victoria

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Orders over $500.00* are free delivery in Canberra Metro

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in Australian Capital Territory

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Orders over $500.00* are free delivery in Brisbane metro

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in Queensland

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Orders over $1,500.00* are free delivery in Adelaide Metro

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in South Australia

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in Western Australia

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in Northern Territory

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Showers, tapware and accessories: Free Delivery for orders over $100.00 anywhere in Tasmania

Vanities, toilet suites and heavy duty items: Use shipping calculator for delivery cost

Terms and Conditions

*Excluded from free shipping are items such as baths and spas. Surcharges will apply.

Due to its size and weight - baths and spas are excluded from our free shipping as additional cost of delivery and the insurance charges apply.

Sydney customers, if you wish to pick up a bathtub from our Sydney warehouse - contact us 1300 265 812 to make an appointment.

Not from Sydney? We provide delivery quotations Australia-wide. Simply contact us and we can provide you with the shipping cost for your chosen bathtub.

Delivery Times
We aim to provide you with an accurate delivery time however once the item is shipped - we will be unable to control any delayed caused by the couriers. Rest assured - you can reach out to us if there are any issues and we will assist you to the best of our ability.

If you cart contains a variety of items that are Direct Ship, Standard Ship and Custom Ship - all items will be shipped at once. Please use the product with the longest lead time in this circumstance. If you require items that fall under Direct Shop or Standard Ship first, contact us on 1300 265 812 and we will be able to arrange this for you. Fees and charges will apply for this request.

Remote Locations 

If you are located in a remote location, it may be inaccessible for the courier to deliver your items to you. If this is the case, we can organise your items to be dispatched to the closest Post office or transport depot for you to pick up.

Transit Damage 

All items that are delivered to you are covered by insurance. Upon recieving your item, you must inspect it to make sure there are no damages to the product. If your claim falls outside of the 24 hour window since you have received the item your claims will be void.

Heavy and Fragile Item Delivery Assistance

For door deliveries on our heavy duty products to single story houses, our couriers have the required equipment to unload your items securely and safely.

Deliveries to the door for apartments or sites that are not as accessile, the driver will require assistance to move the products. When notified of the delivery date, please ensure you plan ahead and have someone on site to provide assistance to the driver.

A redelivery fee may apply if the driver is unable to deliver the items to you when on site.

Authority to Leave

A request for an authority to leave (ATL) at the door will be your responsbility to ensure the item is not damaged, lost or stolen after the delivery is confirmed by the courier.

Free Delivery
Items that are free delivery is quoted under the assumption the order will be dispatched together. If separate deliveries are required, you can contact us for a quotation.

Standard Delivery

Standard delivery fee is quoted as per a single delivery only.

Direct Ship Items

Direct ships items is based on stock availability at the warehouse. If an items quantity exceeds the amount available for direct ship, we will only be able to dispatch what is readily on hand. If this is the case, you will be notified by our team member.

Out of Stock Products

If you place an order for an item that is out of stock, we will contact you immediately with a estimated date of dispatch or schedule a delivery time that best suits you.

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