Privacy policy

Privacy Policy

Your privacy matters to us. This policy explains what personal information Wellsons collects, why we collect it and how we look after it, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you ever feel we haven't met your expectations, contact us at myprivacy@wellsons.com.au.

What we collect

The information we collect depends on how you deal with us. It may include:

• Your name, address, phone number and email address
• Your orders, delivery details, returns and warranty claims, and the payment method you used. Full card details are handled by our payment providers, not stored by us.
• Your account or trade account details, including your business name and ABN
• Your age, date of birth and gender, if you choose to share them
• Messages and conversations with us by phone, email, live chat or social media, and any reviews you leave
• How you use our website, such as your IP address, device and browser, pages visited, products viewed and cart activity
• Your marketing preferences and how you interact with our emails and texts
• If you apply for a job, your employment history and details of referees you nominate

We don't aim to collect sensitive information. If you choose to share something sensitive, such as accessibility needs for your bathroom, we'll only use it to help with that request.

How we collect it

Most of the time, we collect information directly from you, when you browse or shop on our website, talk to us, create an account, enter a competition, leave a review or apply for a job.

We may also receive information from others, such as delivery and payment providers, a builder or designer ordering on your behalf, social media platforms (only with your permission) and referees you've nominated.

You can browse our website and ask general questions without telling us who you are. To place an order, deliver it or help with a specific enquiry, we'll need your details.

Why we use it

We use your information to:

• Process, deliver and support your orders, returns and warranty claims
• Answer your questions and help you choose the right products
• Manage your account or trade account
• Send you offers, competitions and updates we think you'll like (you can opt out at any time)
• Improve our website, products and customer service
• Prevent fraud and keep our website and systems secure
• Meet our legal obligations, including tax and consumer law
• Assess job applications

Who we share it with

We only share your information where it's needed for the reasons above. This may include:

• Our staff and contractors
• Delivery partners, suppliers and brands, to fulfil your order or warranty claim
• Payment, buy now pay later and fraud prevention providers
• The technology providers that run our website, customer service, email and SMS systems
• Advertising platforms, so we can measure our ads and show you relevant ones
• Our accountants, auditors, lawyers and other advisers
• Regulators, courts or law enforcement, where the law requires or allows it
• A buyer of our business, if that ever happens, who must handle your information in line with this policy

We never sell your personal information, or give it to other businesses to market their own products.

Information stored or accessed overseas

Some of our service providers, including our e-commerce platform, are based outside Australia, so your information may be stored in or accessed from other countries. We take reasonable steps to make sure these providers protect your information to the standard Australian privacy law requires.

Cookies and tracking

Our website uses cookies and similar technology to keep your cart working, remember your preferences, understand how our site is used and show you relevant ads. We also use cookies to know when a checkout hasn't been completed, so we can send you a reminder.

You can block or delete cookies in your browser settings, but some parts of our website may not work properly without them.

Marketing emails and texts

From time to time, we'll send you emails and, if you've opted in, text messages with offers, reminders and review requests. To stop receiving marketing emails, click "Unsubscribe" at the bottom of any email. You'll still receive messages about your orders.

Your text messaging consent and opt-in details are only shared with the messaging partners we need to run our SMS service.

Keeping your information secure

• Our whole website uses encrypted (SSL) connections, not just the checkout.
• Access to your information is limited to people who need it.
• We only use service providers with security standards equal to or higher than our own.
• We keep your information only for as long as we need it, or as the law requires, then securely delete or de-identify it.

Accessing and updating your information

You can update most of your details at any time by logging in to your Wellsons account. To request a copy of the information we hold about you, or to ask for something to be corrected or deleted, email myprivacy@wellsons.com.au. We'll confirm your identity first, and there's no charge. If we can't do what you've asked, we'll explain why.

Complaints

If you think we've breached your privacy, email myprivacy@wellsons.com.au and we'll look into it promptly.

If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, showing the date it was last updated.

Contact us

Privacy enquiries: myprivacy@wellsons.com.au
General enquiries: sales@wellsons.com.au | 1300 265 812