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Please read these Terms of Service carefully before placing an order with Wellsons. By using www.wellsons.com.au or placing an order with us, you agree to these terms. If you don't agree, please don't use our website or place an order.
When you place an order, you're entering into a contract of sale with Wellsons Pty Ltd on these terms. We're an online business and mainly contact customers by email, so please make sure your contact details are correct and check your inbox regularly for updates about your order.
Creating an account makes ordering quicker and easier. You can view your current and previous orders, save favourite products and check out faster. You're responsible for keeping your login details secure.
Occasionally a price may be displayed incorrectly. If the correct price is lower, we'll process your order and refund the difference. If it's higher, we'll contact you before dispatch so you can choose to go ahead at the correct price or receive a full refund.
If we can't supply an item for reasons outside our control, we'll let you know as soon as possible by phone or email. You can choose a full refund for that item, or we can hold your order until it's back in stock. Where items in your order are out of stock, we'll hold your order and send everything together once all items are available.
To change or cancel an order, please contact us within 1 business day of placing it by emailing sales@wellsons.com.au or calling 1300 265 812. Once an order has been dispatched, it can't be changed or cancelled. Made-to-order items can't be changed or cancelled once manufacturing has started.
We may decline or cancel an order at any time before dispatch, and we may choose not to deliver to some locations. If we cancel your order, we'll refund any payment in full.
Delivery timeframes, costs and conditions are explained on our Delivery Information page.
All deliveries are insured while in transit. Please inspect your order as soon as it arrives. Any damage or missing items must be reported within 24 hours of delivery through our Returns Portal, so we can lodge a claim with the courier.
Our return conditions, restocking fees and non-returnable products are explained in our Returns & Refunds Policy.
Accepted payment methods are listed on our Payments page.
We take care to keep product details, specifications and prices accurate and up to date. Any errors or omissions are unintentional, and we may refuse or cancel an order that contains an error. For generic products, we may supply items sourced from more than one manufacturer, unless a specific brand is named in the product description.
Product images are a guide only. Colours, finishes and natural materials may look slightly different in person, and we may update images to best represent a product or range.
We source products from leading Australian and international manufacturers and suppliers. Our products meet relevant Australian Standards and carry WELS ratings where applicable. We don't stock products that don't meet these standards, or work with suppliers who can't provide proof of certification.
For product or technical information, email sales@wellsons.com.au. We'll reply by email or send you links to the supplier's technical documents.
Warranty terms are explained on our Warranty page.
Our website may link to supplier websites for your convenience. We're not responsible for the content, accuracy or privacy practices of external websites, and you use them at your own risk.
To the extent permitted by law, Wellsons is not liable for any indirect or consequential loss, injury or damage caused by circumstances beyond our control. This includes misuse, negligent or excessive use, alteration or modification, faulty installation, installation or repair by unlicensed persons, or use of a product in a way not intended by the manufacturer. We're also not liable for third-party claims or financial losses from delayed works caused by undelivered goods or goods lost or damaged in transit.
Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that can't lawfully be excluded.
All content on www.wellsons.com.au, including text, images, logos and design, belongs to Wellsons or its licensors. You may not copy, reproduce, modify or distribute any of it without our written permission.
How we collect and handle your personal information is explained in our Privacy Policy.
We may update these terms from time to time. The version on our website at the time you place your order applies to that order.
Email: sales@wellsons.com.au
Phone: 1300 265 812
