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In stock (Direct Ship): dispatched the next business day and usually delivered in 2–4 business days.

Standard Ship (most products): 5–10 business days to most metro areas.

Made to order (custom vanities, shaving cabinets and tallboys): ADP 2–3 weeks, Timberline 3–4 weeks, Rifco 4 weeks, Marquis 4–5 weeks.

Mixed orders ship together on the longest timeframe. Dispatch can take a little longer during big sales. Business days exclude weekends and public holidays.

Yes, to metro areas when your whole order goes out in one delivery: free over $1,500 to Sydney, Melbourne and Brisbane, and over $2,000 to Canberra and Adelaide. Small items ship free over $150.

WA and TAS are priced at checkout, and NT is quoted on request. Baths, tiles, vanities, shaving cabinets, tallboys and large mirrors always carry a delivery fee. See full delivery information.

You'll get an order confirmation email straight away, then another email when your order is dispatched with tracking where the courier provides it. You can also sign in to your account to see your order status.

Need an ETA? Chat with us, call 1300 265 812 or email sales@wellsons.com.au with your order number.

Yes. Pick-up is from our warehouse at Unit 1, 2–10 Claremont Ave, Greenacre NSW 2190, Monday to Friday 9:30am–5pm, with weekends by appointment. Please wait until we confirm your order is ready to collect before coming in.

For larger pallet deliveries the driver usually calls on the day, up to an hour before arriving, and a signature is required. Smaller parcels usually get a text with a delivery window.

Please make sure someone is home. If the driver can't complete the delivery, a redelivery fee applies. If you give authority to leave, the goods are your responsibility once the courier confirms delivery.

Heavy, bulky and fragile items are delivered by a specialist freight team to the front entrance of your address. For apartments, stairs, multi-level homes or tight access, please have your builder or tradespeople on site to move them in. Heavy stone baths can need up to four people to unload.

We can't guarantee next-day delivery, but if you need something urgently get in touch and we'll do our best. It depends on stock, your postcode and courier coverage. We don't offer weekend delivery as standard, although some couriers (such as Australia Post) do deliver on weekends.

Yes. Standard delivery covers one drop per order, so extra drops (for example sending in-stock items ahead of made-to-order ones) carry an additional delivery fee. Contact us after ordering and we'll arrange it.

Contact us as soon as possible by chat, phone or email. Changes and cancellations before dispatch are subject to a 20% restocking fee. Made-to-order cabinetry has a 24-hour review period, and once it goes into production it can't be changed or cancelled.

Use the shipping calculator in the cart for tile orders under 500kg. For orders over 500kg, contact us for a quote. See tile delivery information.

We accept change-of-mind returns within 60 days of delivery. Items must be unused, uninstalled and in their original, undamaged packaging.

A 20% restocking fee applies and the original delivery cost is deducted from your refund. Return freight is at your cost, and large items must go back on their original pallet. Refunds are processed within 14 business days of the item arriving back and being inspected. Read the full returns policy.

For change of mind we can't accept: tiles, vanities (including custom and packaged vanities), mirrors and shaving cabinets, shower and bath screens, bidet and smart toilet seats, toilet seats bought separately, stone, concrete and solid surface products, clearance and ex-display items, trade and project orders, and anything installed, used or modified.

This doesn't affect your rights if a product is faulty or damaged.

Email sales@wellsons.com.au with your order number and photos of the item and its packaging. Wait for our team to approve the return, then send it back to our warehouse. Returns must be approved first.

Please check your delivery as soon as it arrives and contact us within 24 hours with your order number and clear photos of the item and packaging. Don't install a damaged item.

All deliveries are insured in transit, and there's no restocking fee on faulty, damaged or incorrectly supplied items. We aim to sort these out within 48 hours.

We recommend waiting until your goods have arrived and been checked before booking your plumber or other trades. We can't cover costs for trades if a delivery is delayed or an item needs replacing.

Yes. Warranty periods depend on the brand and product. See our warranty information, or contact us with your order number and photos if you think something is faulty.

Visa, Mastercard and American Express with no card surcharge (including Amex), Apple Pay, Google Pay, Shop Pay, PayPal and bank transfer. You can also pay by card over the phone on 1300 265 812.

Yes. We offer Afterpay, Zip Pay, Zip Money, Klarna, Latitude Pay and PayPal Pay in 4, each with its own limits and terms. Choose your option at checkout. See payment and finance options.

Choose bank transfer at checkout to see our bank details. Your order is placed on hold until the funds clear in our account, then it's processed as normal.

Check that your card details and billing address match exactly and that all required fields are filled in. If it still won't go through, try another payment method or contact us and we can help you complete the order by phone or invoice.

Enter it in the "Discount code" box at checkout and click Apply. Some promotions apply automatically and can't be combined with discount codes. If a code isn't working, chat with us and we'll check it.

Each product page shows dimensions in the images or the specifications tab, and many include a downloadable spec sheet. You can also browse brand brochures and spec sheets. If something's missing, ask us and we'll send it.

Yes. Product pages show stock levels and expected arrival dates, and we can take pre-orders. If you've seen a product elsewhere, send us the details and we'll try to source it. Orders with in-stock and pre-order items are held until everything is ready, unless you arrange a split delivery.

We offer installation on selected products. Contact our team with what you're installing and your suburb, and we'll let you know what's available. Plumbing and electrical work must always be done by licensed trades.

Most products include installation instructions in the box. If yours are missing or damaged, contact us and we'll email a copy where the manufacturer provides one.

Yes. Chat with us or call 1300 265 812 to talk to our team. We also offer a free 30-minute virtual consultation to help you plan a bathroom.

Yes. Order samples from our tile samples page before committing, as tiles can't be returned for change of mind.

Yes. Found it cheaper at another Australian authorised retailer, with the item in stock? We'll match it. Selected brands also qualify for our Price Beat. See Price Match terms and Price Beat terms.

Yes. Plumbers, builders, renovators, designers and other businesses with an active ABN can open a free trade account with no minimum spend, a dedicated trade contact and project quotes. Apply for a trade account.

Yes. Send us your schedule or product list for multi-bathroom jobs, townhouses or apartments and we'll quote the whole project, with staged deliveries if you need them. Email sales@wellsons.com.au or apply for a trade account.